Return and Refund Policy

Last Updated: November 10, 2024

At Awesome Outlaw Tees, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help. This Return and Refund Policy outlines the conditions under which items purchased from https://awesomeoutlawtees.com (the “Site”) may be returned or refunded.

1. Returns

1.1 Eligibility for Returns
To be eligible for a return, items must be:

• Unworn, unused, and in the same condition that you received them
• In their original packaging with all tags attached
• Returned within 30 days of delivery

Please note: Certain items, such as intimate apparel, swimwear, and final sale items, may not be eligible for return.

1.2 Return Process
To initiate a return, please contact us at [email protected] with your order number and details about the item(s) you wish to return. Our team will provide you with instructions on how to send your item(s) back to us.

1.3 Return Shipping
Return shipping costs are the responsibility of the customer, unless the item was incorrect, damaged, or defective upon receipt. We recommend using a trackable shipping service, as we are not responsible for returns that are lost in transit.

1.4 Processing Your Return
Once we receive your returned item(s), we will inspect them and notify you of the status of your return. If approved, a refund or store credit will be issued.

2. Refunds

2.1 Refund Eligibility
If your return is approved, we will issue a refund to your original payment method, typically within 5-10 business days of processing your return.

2.2 Partial Refunds
In certain situations, only partial refunds may be granted (e.g., items that are not in their original condition or are missing parts for reasons not due to our error).

2.3 Non-Refundable Items
The following items are non-refundable:

• Gift cards
• Items purchased on final sale
• Clearance items
• Any item that is returned more than 30 days after delivery

3. Exchanges

If you would like to exchange an item for a different size or color, please contact us at [email protected] for assistance. Exchanges are subject to stock availability. If the requested item is unavailable, we will offer you a store credit or refund.

4. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery at [email protected] with your order number and photos of the damage. We will work with you to resolve the issue, either by providing a replacement or issuing a refund.

5. Late or Missing Refunds

If you have not received your refund within the expected time frame:

• First, check with your bank or credit card company, as it may take some time for the refund to be posted.
• If you’ve done this and still have not received your refund, please contact us at [email protected], and we will be happy to assist.

6. Contact Us

For any questions about our Return and Refund Policy, please reach out to us at:

Awesome Outlaw Tees
6205 Cynthia Dr., Midlothian, TX 76065
Email: [email protected]
Phone: (972) 848-1924